This guide explains how to change the password of an email address from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• If you cannot log in to the Web app **Mail** Infomaniak (online service mail.infomaniak.com), you will not be able to change the password of an email address. Refer to this other guide in this case.
• If the email address is part of a Mail Service and the password cannot be changed from Mail, you can also apply a new password from the Mail Service Manager itself.
• Changing the password of an address from Mail means changing the IMAP/SMTP password!
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Change the password from the Mail Infomaniak web app

Prerequisites

• Have permission to manage the password: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the manager of the Mail Service has removed this right from their admin account.

To change the password of an already attached email address:

1. Click here to access the management of your Mail passwords.
2. Click on Modify to the right of the relevant email address.
3. Enter a new password for the email address.
4. Repeat the password entry below.
5. Click on Save the new password.

If the previous password is requested and you do not know it, you must reset your login password (and in this case, the secondary email address and/or mobile phone number provided during registration will be used to contact you).