Change the password for an address on Infomaniak Mail

This guide explains how to change the password of an email address from the Infomaniak Web app Mail (online service mail.infomaniak.com).

Introduction

• If you cannot log in to the Infomaniak Web app Mail (online service mail.infomaniak.com), you will not be able to change the password of an email address. In this case, refer to this other guide.
• If the email address is linked to a Mail Service and the password cannot be changed from Mail, you can also set a new password from the Mail Service Manager itself.
• Changing the password of an address from Mail means changing the IMAP / SMTP password !
  • As soon as the password is modified, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Change the password from the Infomaniak Web Mail app

Prerequisites

• Have the permission to manage the password: if you were invited on the Infomaniak Web app Mail (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service administrator has revoked this right from their admin account.

To change the password of an already linked email address:

1. Click here to access your Mail password management.
2. Click Edit to the right of the relevant email address.
3. Enter a new password for the email address.
4. Re-enter the password below.
5. Click Save the new password.

If the previous password is requested and you do not know it, you must reset your login password (in this case, the secondary email address and/or mobile phone number provided during registration will be used to contact you).