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Understanding the commitment to Premium Support
With the Premium support, you benefit from telephone support, guaranteed response time, regular updates and priority access to technical experts.
This service is offered at an additional cost and offers advantages over standard support, which may not meet the needs of customers with higher technical requirements.
Unlike most of the other products offered by Infomaniak, the Premium support request a firm and final commitment for a minimum period of 6 months.
It is not possible to claim a refund the amount committed, even on a pro rata basis, even if you want to stop Premium Support, even if you terminate your products, even if you close your user/organization account.
A Premium Plus Support offer e.g. can be changed to a higher offer, but it is not possible to change the offer to the lower price.
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