Outlook (iOS / Android): Setting up email (IMAP)

This guide explains how to connect the mobile messaging application Microsoft Outlook (available for iOS / Android) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• Test the email address password (not to be confused with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnostic is correct

Note that the Outlook Lite application is not compatible with the IMAP protocol; only install the version offered above.

Add the email address to the application

To configure the messaging application:

1. Open the application
2. Click on Add an account:
   
3. Enter the email address to be linked
4. Click on Continue:
   
5. Click on Set up manually:
   
6. Click on IMAP:
   
   
7. Check and complete the missing information
8. Click on the ✓ icon in the top right corner:
   
9. Tap on the left to finish the configuration:
   
10. There you go, your email address is now configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• Username complete email address
• Password email address password
• Required authentication (learn more)

In case of trouble

No need to contact Infomaniak Support if your email address works fine outside of the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any issues:

• Follow the solutions provided in this guide (click here) regarding email in general
• This guide (click here) specifically concerns Outlook

and if your Outlook no longer works after changing your email password, read this guide (click here).