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Configure Outlook (iOS / Android app) to IMAP (messagery)
This guide explains how to connect the Microsoft Outlook email mobile app (available foriOS / Android) to an email address hosted by Infomaniak.
⚠The Outlook Lite application is not compatible with the IMAP protocol... Install only the version proposed above. For additional help contact the support of the software used or a partner — discover also the role of the host.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
- Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnosis is correct.
Add the email address to the app
To configure the email application:
- Open the app.
- Click on Add Account :
- Enter the email address to attach.
- Click on Continue :
- Click on Configure manually :
- Click on IMAP :
- Check and complete the missing information.
- Click on the icon ✓ Top right:
- Click on the left to complete the configuration:
- That's it, your email address is now set up in the app:
Recommended parameters
- Incoming IMAP server
mail.infomaniak.com - IMAP port
993(with SSL) - Outgoing SMTP server
mail.infomaniak.com - SMTP port
465(with SSL) - Username/username
adresse mail complète & entière( ? ) - Password
celui attribué à l'adresse mail en question( ? ) - Mandatory authentication for sending e-mails:
- It activates in the SMTP settings of your application.
- Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.
Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.
In case of a problem
It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. Learn about the solutions given in this other guide about messaging in general (this guide especially concerns Outlook) and if your app no longer works since a change of email password, be aware of this other guide.