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Set up Outlook (iOS/Android app) in IMAP (email)
This guide explains how to connect the Microsoft Outlook mobile messaging application (available for iOS / Android) to an email address hosted by Infomaniak.
⚠️ The Outlook Lite app is not compatible with the IMAP protocol… Only install the version offered above. For additional help, contact the support for the software used or a partner — also discover the role of the host.
Prerequisites
- Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
- Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnostic is correct.
Add the email address to the application
To set up the email application:
- Open the application.
- Click on Add an account :
- Enter the email address to connect.
- Click on Continue:
- Click on Set up manually:
- Click on IMAP:
- Check and complete the missing information.
- Click on the âś“ icon at the top right:
- Click on the left to complete the setup:
- There you go, your email address is now configured in the application:
Recommended settings
- Incoming IMAP server = mail.infomaniak.com
- IMAP Port = 993 (with SSL)
- Outgoing SMTP server = mail.infomaniak.com
- SMTP port = 465 (with SSL)
- Username = the full & complete email address ( ? )
- Password = the one assigned to the email address you want to check ( ? )
- Authentication required for sending emails:
- It is activated in the SMTP settings of your application.
- Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.
Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.
In case of trouble
There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. Refer to the solutions provided in this other guide regarding email in general (this guide is more specifically about Outlook) and if your app no longer works since a change of mail password, refer to this other guide.