This guide explains how to transfer a domain name you own with another company to Infomaniak.

Preamble

• Generally, during a transfer, no already paid period is lost; the domain's expiration date will be postponed by one year.
• A bulk transfer is also possible.

1. Obtain the authorization code

The authorization code (or EPP code) is specific to the domain name you are transferring.

Get it from your customer account with the current provider (refer to these other specific guides), otherwise ask them!

It is sometimes necessary to unlock the potential transfer lock.

2. Transfer the domain name

Search for the relevant domain name on this Infomaniak page.

Click the button to start the transfer!

3. Configure the options

Follow the assistant by adding or removing the desired options.

After entering the domain name holder's details, this is the most important step:

Leave the toggle switch activated as shown above if…

• … all the products or services corresponding to this domain name are already with Infomaniak.
• … no product or service is linked to your domain name.

or disable the toggle switch if…

• … some products or services associated with this domain name are hosted elsewhere than at Infomaniak.

4. Enter the authorization code

Below, paste the authorization code copied in step 1 and then validate the transfer by clicking the button:

Then click the Next button at the bottom right to proceed to the final step.

5. The final step

This final step allows you to settle any fees (depending on the extension of the domains to be transferred) and renewal methods.

Read and accept the general terms then click on Next to complete the order:

6. Manage your domain names

Find your domain names on the Manager Infomaniak and monitor their transfer, configuration, expiration…

If an issue occurs with the transfer, an email is sent to you containing the reason for the failure as well as the procedure to resume the transfer.

Transfer your services such as sites or email addresses as well? Check out this other guide. Also discover Infomaniak's migration service.