Copy Microsoft email content (custom domain) to Infomaniak

This guide explains how to transfer to Infomaniak email addresses currently hosted by Microsoft within Microsoft365.

Infomaniak Prerequisites
 

• have a Mail Service on your Infomaniak Manager
• have a quota of available addresses or order more if necessary:
   
  • log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
  • click on the ‍ icon at the top right of the interface (or navigate through the left sidebar menu, for example)
  • choose Mail Service (universe Collaborative Tools)
  • click on the name of the relevant object in the displayed table
  • click on the shopping cart icon in the top right corner:
    

Transfer Emails from Microsoft to Infomaniak

If you are stuck at a specific step, do not hesitate to contact Infomaniak support to get the necessary help to continue the process.

a. Recreate the Email Address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click the blue button Create an email address at the top right
6. enter the address (what comes before the @ sign) (e.g., contact or michelle)
7. click the blue button Continue
8. select I will manage the email address alone
9. click the blue button Continue
10. enter a password
11. click the blue button Continue
12. click the blue button Finish
13. repeat from point 5 above to recreate all email addresses identically

b. Import the Email Content from Microsoft to Infomaniak

Since January 1, 2023, Microsoft has completely disabled standard IMAP authentication to use only OAuth2, which unfortunately the Infomaniak import tool does not support.

The easiest way is to obtain an MBOX archive of your current content and then follow this guide to import the .mbox file to Infomaniak.

Other export formats or solutions exist, read this guide for an example of export and re-importation. 
 

Adjusting Email Client Settings

Once you have ensured that the domain name associated with your email is working with Infomaniak, modify the settings of the email clients you use so that they connect correctly to the Infomaniak servers: follow the setup wizard.

Learn More

• Ensure that the email is properly secured
• Copy the content from other Mail providers