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Solve a reminder situation despite payment
This guide concerns you if you have received a rescheduling payment for an Infomaniak invoice while everything seems to be in order.
E-mail reminder from Infomaniak?
Check that the recall received is not an attempt to phishing (fake mail / message not coming from Infomaniak / scam).
Permanent payment order
If you have a permanent payment order in place, the Reference number will not coincide with the invoice.
Since each invoice has an individual reference number, see the invoice for the month or period of payment concerned.
Difference in amount/currency
The amount of your payment does not match the amount of the invoice. Please always settle the exact amount of the invoice, and this in the currency of the latter.
Money on the prepaid account
The payment you made was received but due to a problem that arose during the link between your payment and the pending invoice, this initial payment has been deposited into the prepaid account.
See the balance of your prepaid account and pay the bill by this means.
Cross-reference payment
A payment was made but if it was by transfer, a reminder may have been sent before the balance of the invoice. You can change how payments are to be made: