Solve a problem on kMeet

This guide explains how to resolve any issues during a kMeet meeting, the secure, unlimited and free videoconferencing solution from Infomaniak.

Screen sharing impossible

When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding…

• … the kMeet application
• … the browser (if you are using kMeet directly online without going through the application):

For example, on macOS, check and then activate the required permissions:

1. Go to System Settings under Privacy and Security then Screen Recording:
   
2. Add your browser if necessary, or even kMeet if you have the desktop app on your computer:
   
3. Also, familiarize yourself with the icons present in your browser's address bar and detect any potential authorization issues by clicking on the symbols:
   

Unable to see or hear the other party

If the conference has started, your contact has turned on their webcam and microphone, but you still can't see or hear them, ask them to check for a possible firewall on their machine or corporate network.

A firewall may allow solutions like Google Meet or Microsoft Teams without necessarily allowing kMeet streams.

In the firewall settings, here is what needs to be allowed:

• The port range is the same for TCP and UDP protocols: 30000 to 32767.
• For the turn server (recommended), add the TCP port 5349.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)