Solve a problem on kMeet

This guide explains how to solve possible problems during a meeting kMeet, the secure, unlimited and free video conferencing of Infomaniak.

Unable Screen Sharing

When using the kMeet video conferencing solution, if the button for share your screen is not available and/or remains shaded, check the safety parameters on your computer/operating system about...

• ... the application kMeet
• ... the browser (if you use kMeet directly online without going through the application):

Under macOS e.g., check and then activate the required permissions:

1. See you in System settings under Confidentiality and security then Screen Recording:
   
2. Add Your browser if necessary, or even kMeet if you have the desktop app on your computer:
   
3. Then also take a look at the icons in your browser's address bar and detect a possible concern for authorization by clicking on the symbols:
   

Could not see or hear correspondent

If the conference is launched, your correspondent has turned on the webcam and his microphone, but despite everything you don't see/hear, ask him to check if there is a possible Firewall on its machine or corporate network.

A firewall can allow solutions like Google Meet or Microsoft Teams without allowing kMeet feeds.

In the parameters of its firewall, here is what should be allowed:

• The port range is the same for TCP and UDP protocols: 30000 to 32767.
• For the turn server (recommended), add TCP port 5349.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)