Solve a problem of deleting Acronis backups

This guide explains how to delete a Swiss Backup backup with Acronis, and the different scenarios that can be encountered when deleting. Also take this other Acronis guide on this subject.

Prerequisites

• At least one device must be saved (and online) with the same identifiers used to backup:
  • For example if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, just download Acronis to another device and save it with the same user:
    
• Removal requires free space:
  • Please consider increasing your user's quota (aid), once the deletion has been completed, you can bring the quota back to the agreed level:
    
• Updating storage:
  • If a removal has been done recently, it is necessary to be patient, deletion may take some time depending on the size of the archive to be deleted; if the storage space used has not changed, update the backup location:
    

Delete Acronis backup

To this end:

1. Go to Backup storage son the Cyber Protect console.
2. Select the location from which you want to delete the backups.
3. Select the backup archive from which you want to delete the backups.

Delete entire backup archive

• Click on Remove.
• Removing a backup archive removes all backups from this archive.

Delete a specific backup in the backup archive

1. Click on Show backups.
2. Select the backup (restore point) you want to delete.
3. Click on Actions > Remove:
   1. When deleting a backup archive, check the box and click Remove to confirm your decision.
   2. When deleting a specific backup, click Remove to confirm your decision.

Delete the set of user-related backups

• Even if no device is online, you can Disable > Delete (be aware of this Acronis guide on this subject).

Delete incomplete backups (if any)

• Be aware of this other guide for detailed instructions.

Certificate

If the storage quota/deletion problem persists even after increasing the storage quota of the user concerned, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it removes the certificate that may be the cause of this bug.

To remove the certificate manually, without uninstalling Acronis:

1. Check its location and delete/displace the certificate - be aware of this other guide.
2. Restart Acronis Managed Machine Service - read more this other guide.
3. Run a backup or update the storage.
4. This will generate a new certificate and solve the storage quota problem.