Resolve an issue with deleting Acronis backups

This guide explains how to delete a Swiss Backup using Acronis and the different scenarios you may encounter during deletion. Also refer to the Acronis guide for more information.

Prerequisites

• At least one device must be registered (and online) with the same credentials used to perform the backup

  • e.g. if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, simply download Acronis on another device and register it with the same user

    

• Deleting requires free space

  • consider increasing your user quota (help); once deletion is done, you can revert the quota to the agreed level

    

• Refresh storage

  • if a recent deletion was made, be patient as it may take time depending on the archive size; if storage space used hasn’t changed, refresh the backup location

    

Delete an Acronis Backup

For this:

1. access Backup Storage son the Cyber Protect console
2. select the location from which you want to delete backups
3. select the backup archive you wish to delete backups from

Delete the entire backup archive

• click on Delete
• deleting a backup archive removes all backups from that archive

Delete a specific backup within the backup archive

1. click on Show Backups
2. select the backup (restore point) you want to delete
3. click on Actions > Delete
   1. when deleting a backup archive, check the box and click Delete to confirm your decision
   2. when deleting a specific backup, click Delete to confirm your decision

Delete all backups related to a user

• even if no device is online, you can Disable > Delete (refer to the Acronis guide for more information)

Delete incomplete backups (if any)

• see this article for detailed instructions

Certificate

If the storage quota issue/purge problem persists even after increasing the storage quota of the relevant user, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it removes the certificate that may be causing this bug.

To manually remove the certificate without uninstalling Acronis:

1. locate and delete/move the certificate - guide
2. restart Acronis Managed Machine Service - guide
3. perform a backup or refresh storage
4. this will generate a new certificate and resolve the storage quota issue