Ticketing: printing tickets / managing orders from the mobile counter

This guide explains how to manage orders and print tickets from the mobile counter (as part of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile window, read this other guide.

4. Printing of orders

To this end:

1. Choose the order to print.
   • If you are in the sales process and you have just validated an order, it will be chosen by default when you arrive at this stage.
2. Click on the desired printer to print the ticket(s):
   
3. In the case of a pass, the mobile window will indicate the badge printers available:
   

Print a receipt with the ticket

You can print an order receipt by activating the option to the right of the impressions. The receipt will be printed at the end of the tickets:

 

Find a command and filter the list of commands

It is possible to filter the list of commands or do a specific search. The search field allows you to use all the information related to the order, such as name, email address, order number, etc.

You can also filter the commands according to the date of the event.

Manage orders

Each command has options to manage it in more precise ways:

• Add or modify the client of the order:
  
• Send by email the invoice, tickets or confirmation e-mail, or print the receipt:
  
• Manage tickets individually, either to print a selection of tickets, or, when booking, split the reservation:
  
• If the command contains passes, access the pass options:
  
• If the order contains vouchers, display them and copy the code to the clipboard:
  

Next steps

• Send the cash report (Next)
• Mobile Window Settings (Next)