VAT on events and tickets

This guide explains how to configure the VAT rate on your Infomaniak ticketing platform.

Adjusting VAT Rates as of January 1, 2024

The VAT rate has been updated in accordance with the VAT tax rate increase as of January 1, 2024. Any orders made for events taking place in 2024 will have the new default rates applied.

Orders made in 2023 for events in 2024 will also have the new rates applied if they have been properly configured on the ticketing platform. 

If this is not the case, please verify the VAT rate entered by following the instructions below. You can also manually send the invoice or receipt to the customer from the order.

Setting the Overall VAT for the Ticketing Platform

1. Log in to your Infomaniak account
2. Go to the Ticketing section
3. In the left menu, under Settings, click on Ticketing Settings
   
   
   
   
4. Check the box indicating that you are subject to VAT
5. Enter the VAT rate and VAT number in the fields
   
   

Setting Specific VAT Rates for a Tariff

If certain ticket tariffs have a different VAT rate than the overall VAT, you will need to configure it at the tariff level.

1. Log in to your Infomaniak account
2. Go to the product Ticketing and select the relevant ticketing platform
3. In the left sidebar menu, select Programming, then click on Event
4. Go to the tariff field and Add or Edit a tariff
5. Click on Advanced Settings
   
   
   
   
6. Check the box Edit VAT and Choose the VAT rate to apply to this tariff