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Invite an external user to use kChat
This guide explains how to add a completely external user to kChat.
Preamble
- If you are the administrator of the Organization where kSuite (and therefore kChat) is located, with full rights granted for kChat, you can invite a completely external user to your Organization who will not be counted as a user.
- He will, however, be invited to create an Infomaniak account if he does not already have one.
- To add a kChat user and grant them more rights, refer to this other guide.
Invite a user to discuss in a private channel
To send an email invitation from kChat:
- Click here to access the kChat web app (online service kchat.infomaniak.com) or open the kChat desktop app (desktop application for macOS / Windows / Linux).
- Click the button to Invite members:
- Click on the link to invite a new user:
- Specify the email address(es) of the person(s) to invite.
- Specify the channel(s) to which these people will have access.
- Click on the blue button to send the invitation:
- The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
- Obviously, there is a registration phase if the user does not already have an Infomaniak account and during this time, the invited user is listed on the kChat channel in question:
- Note that it will not be listed as pending within kSuite or elsewhere because it is a restricted and external user; and as long as it has not completed its registration, the quota remains at 0/100 external user:
- Note that it will not be listed as pending within kSuite or elsewhere because it is a restricted and external user; and as long as it has not completed its registration, the quota remains at 0/100 external user:
- Once the registration is complete, the user can access kChat:
- From the administrator account, once the registration of the external user is complete, you will see a mention of 1 external user on your kSuite dashboard:
- And you will see the indication on kChat that the user is accessing your private channel:
- From the administrator account, once the registration of the external user is complete, you will see a mention of 1 external user on your kSuite dashboard:
Guest user permissions
Guests can…
- … pin messages to channels
- … use "slash commands" (except for restricted commands such as inviting members, renaming channels, modifying headers, etc.)
- … add a channel to favorites
- … mute a channel
- … update their profile
- … use different authentication methods from other users
Guests cannot…
- … discover public channels
- … join open teams
- … create direct messages or group messages with members who are not in the same channel
- … invite people
Link to this FAQ: