Manage spam filter

This guide explains how enable the Infomaniak spam filter which significantly reduces the number of unsolicited messages that can arrive on your Infomaniak email address if you communicate it to third parties. The messages you really want to see quickly will no longer be drowned among dozens of other unwanted messages, as they will be placed automatically in a specially dedicated folder for this purpose.

Preamble

• Spam is a mail Non-solicity, often of an advertising or fraudulent nature, with the aim of promoting products, services or making online scams; a persistent problem since the beginning of e-mail and which has evolved with communication technologies, prompting the setting up of strategies to combat this form of digital pollution.
• The filter is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to an offer my kSuite / my kSuite+.
• Emails placed in the spam folder (or in the spam destination folder - read below) are automatically deleted after 30 days.‍

Enable the option from the Mail Infomaniak Web app

Prerequisites

• Having permission to manage filter: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To access your Infomaniak email settings:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on ‍ Filters and rules:
   
5. Activate (or disable) the spam filter option, the effect is immediate (patient for the confirmation message on screen):
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Enable option from Mail Service

To access your Infomaniak email settings:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on Filters and rules in the left side menu.
5. Activate the spam filter option, the effect is immediate:
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/mail client if the one supports reading this type of header).

Note that you can activating it en masse on multiple addresses At the same time.

Report spam or false positive

If spam messages pass between drops or vice versa if a valid email has been classified as spam involuntarily, you can intervene in a few clicks.

Prerequisites

• Verify that the spam filter is active.
• For more safety, activate the indication of external mail.

In order to automatically move an e-mail from your inbox into the spam folder that would have escaped the spam filter:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Select the message in the inbox and click on the icon Spam from the toolbar:
   
   
    
3. You can also open it and declare it as Spam in a second stage:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

As soon as you clicked on Report as spam :

• the e-mail is moved to the folder Spam (or in the manually defined folder)
• the address of the sender is added to the list of blocked users
• the filter is refined for better support over time

Report false positive

Conversely, if you act on an e-mail falsely considered spam (false positive) by clicking on the icon "This is not spam" :

• The e-mail is moved to the inbox...
• The sender's address is added to the list of authorised users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Edit Spam Location

You can choose the default location of the folder in which the messages considered spam will automatically be placed (like the IMAP special folders).

Still under Filters and rules where you activated the spam filter:

1. Click on Edit:
   
2. Click on the folder name to select another folder (create a new folder in advance if necessary):
   
3. Click on the button Validate.

Authorize or block senders

You can specify in advance which senders will always have to go to the spam folder (or vice versa): become aware of this other guide on this subject.