Manage the anti-spam filter

This guide explains how to enable or disable the Infomaniak anti-spam filter, significantly reducing the number of unsolicited messages arriving in your Infomaniak email address.

Preamble
 

• Emails placed in the Spam folder (or in the spam destination folder - read more below) are automatically deleted after 30 days‍

Why an anti-spam filter?

Spam is the mass and unsolicited sending of emails, often of an advertising or fraudulent nature, with the aim of promoting products, services, or committing online scams. It has been a persistent problem since the early days of email and has evolved with communication technologies, prompting the implementation of anti-spam filters to combat this form of digital pollution.
 

The Infomaniak antispam filter prevents drowning out the messages you actually want to see quickly among dozens of other unwanted messages, by categorizing them into a folder specifically dedicated for this purpose.
 

Enable the option from Mail Infomaniak

Prerequisites

• have a valid access to Mail Infomaniak where the email address is attached
• have permission to manage the filter : if you were invited to Mail to manage your address, it is possible that the Mail service manager may have revoked this right from their admin account

To access your Infomaniak email settings: 

1. log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface
3. click on Email addresses
4. verify or select the relevant email address from the dropdown menu
5. click on ‍ Filters and Rules under Email Address Settings:
   
6. enable the spam filter option, the effect is immediate:
   
7. simply click the toggle button again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score
    

Enable the option from a Mail Service

To access your Infomaniak email settings: 

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click on the relevant email address in the displayed table
    
6. click on Filters and Rules in the left side menu
7. enable the spam filter option, the effect is immediate:
   
8. simply click the toggle button again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your email software if it supports reading this type of header)

Note that you can enable it in bulk for several addresses at once.

Report spam or declare a false positive

If spam messages slip through the cracks or, conversely, if a valid email has been unintentionally classified as spam, you can intervene with just a few clicks.

Prerequisites

• Make sure the spam filter is active
• For added security, enable the mention of external mail

To automatically move an email from your inbox to the Spam folder if it has slipped through the spam filter:

1. Login to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Select the message in the inbox and then click on the Spam icon in the toolbar:
   
    
3. You can also open it and mark it as spam at a later time:
   
   
    
4. Another option is to open it and click on the action menu ⋮ on the right:
   

Once you've clicked Report as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• The filter is refined for better handling over time

Report a false positive

Conversely, if you act on an email mistakenly considered as spam (false positive) by clicking the "This is not spam" icon:

• The email is moved back to the inbox
• The sender's address is added to the allowed users list
• This also affects the filter and its criteria

Customize the spam filter

Location of spam

In the same place, by clicking Edit, you can choose the default location of the folder where messages considered as spam will be automatically placed (similar to IMAP special folders):

Allow or block senders
 

You can specify in advance which senders should always go to the Spam folder (or vice versa): read this guide (click here)