Solve an error "Your connection is not private"

This guide allows you to understand the error "Your Connection is not private" when you try to access a website, whether you own this site or simply visit it.

Understanding the error

The "Your Connection is not private" error sometimes appears in your browser when it is difficult to establish a secure connection with the site you want to visit. This usually happens when the website does not have a valid security certificate and does not use SSL/TLS to protect communication between the website and your web browser.

In fact, this is a security measure to protect your data. Websites with invalid SSL certificates may present security issues, making them less reliable. They can also expose your personal information to hackers if you enter sensitive data, such as your login IDs or payment information.

If you are a visitor

This can be due to configuration errors, such as unsecured Wi-Fi connection, a bad date and time on your computer, or even SSL/HTTPS analysis by your antivirus software.

If you have a Infomaniak website

Have you installed an SSL certificate?

Read the different certificates available on the Infomaniak website.

And if you already have an SSL certificate for your site, do you have it? updated to integrate any aliases of the website?

Check the expiration date of the SSL certificate

Certificates are automatically renewed. To verify the expiry date:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. See the column containing the expiry dates:
   

Check installation

If you think you have enabled SSL on your site, check the few points of this other guide.