Setting up a pass ticket resale campaign on your ticket office

This feature allows pass holders who are unable to attend one or more events during the season to put the relevant tickets (included in their pass) on sale directly at the ticket office.

Prerequisites

• Create a pass 
• Areas affected by the resale of pass tickets must have public rates (and not just pass rates)

How a pass ticket resale works

When a season ticket holder is unable to attend an event, they can put tickets for resale from their pass menu.

This ticket will be put back on sale on your ticket office and can be purchased by a new person by following the normal ticket sales procedure.

The revenue from resales may be:

• returned, totally or partially, to the owner-seller of the pass ticket
• credited, totally or partially, to the pass account of the owner-seller
• converted into a donation for an association designated by the organizer

Creation of the pass ticket resale campaign

1. Log in to your Infomaniak space
2. Go to the E-Ticket Box Office 
3. Go to Scheduling and Pass in the side menu on the left
   
   
4. Click on Resale of season tickets
   
   
   
   
5. Click on Add a resale campaign
   
   
   
   
6. Choose the pass for which to activate resales
   
   
7. Define the percentage of the resale price that will go to the pass holder as well as the payment method:
   • Bank transfer. The pass holder will be asked to provide their bank details.
   • Credit on the subscriber's pass to be reused for future purchases at the ticket office or for pass renewal
     
     
8. Define whether the pass holder will be able to donate the amount to the organizer.
   
   

Procedure to follow by pass owners wishing to resell tickets

For customers wishing to resell their pass tickets, you will need to provide them with the link allowing them to access the resale page.

To do this, please generate the link to the desired ticket office, and add /pass-area at the end. Here is an example : 

https://infomaniak.events/shop/abcABC4242I/pass-area

The pass holder can then follow this guide to manage their resales

Tracking ticket resales

The status of resales can be consulted at any time from the Refund tab

In the case of a bank transfer, the bank details are available directly in the menu to the right of the status