Solve an error Lite Sync plugin on macOS

This guide explains how to correct a type error "Unable to start Lite Sync plugin"with the desktop app kDrive (desktop application on macOS), which usually occurs when extension Lite Sync has disappeared or has not the necessary authorizations...

Check the presence of the extension

From a Terminal on the macOS device:

% systemextensionsctl list

The result is similar to:

1 extension(s)
--- com.apple.system_extension.endpoint_security
enabled active teamID bundleID (version) name [state]
* * 864VDCS2QY com.infomaniak.drive.desktopclient.LiteSyncExt (3.5.0/1) kDrive LiteSync Extension [activated enabled]

If the result of the command does not mention "kDrive LiteSync Extension", the extension is not present:

• Remove the synchronization and add it again.

If the result of the command does not have the status [activated enabled]:

• Allow the extension in the System / Confidentiality and Security settings.

Check extension permissions

In the System Settings / Privacy and Security / Full Disk Access Of the macOS apparatus:

Check the operation of the extension

From a Terminal:

% ps -ef | grep LiteSyncExt

The result is similar to:

0  7434     1   0  1:02   ??         0:25.42 /Library/SystemExtensions/6035BDE4-B7D6-477E-A6AB-C2281E3C7752/com.infomaniak.drive.desktopclient.LiteSyncExt.systemextension/Contents/MacOS/com.infomaniak.drive.desktopclient.LiteSyncExt

If the extension does not appear to be working, try the following actions:

• Restart the app.
• Reboot the Mac.
• Remove / add synchro.
• Uninstall/reinstall the app.

 
If it's still not OK

• Ask for logs (Debug level).
• Check in the Console if there is a blocking report on the date of the last start of the app and if so, send it to Infomaniak.

Recover kDrive messages from Console:

• Leave the app.
• In the Console, select the Mac, filter on[KD], click Start.

• Run the app.
• Click on the list of messages, select them (Ctrl+A), copy them (Ctrl+C) and send them to Infomaniak.