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Understand VOD/AOD consumption
This guide details how the consumption of VOD/AOD Infomaniak is calculated.
Calculate the consumption
The calculation of your monthly consumption is based on the aggregation of two essential criteria. At the end of each billing period, two elements are automatically taken into account:
- disk space: this includes the amount of data stored in your space, including that in the trash
- bandwidth: this represents the bandwidth consumption over your monthly period (renewed on your due date)
The sum of these two values constitutes the total amount of your consumption for the specified period.
Additionally, a remaining time indicator is available to inform you of the number of days left until the next deadline.
If the allowed quota is exceeded
Several options are available to you:
- Empty the trash: first, it is recommended to check if your trash is full; if you are sure that these files are no longer used, by emptying it, you can free up precious space.
- Pay the overage cost: if you believe the overage is temporary, you will need to pay the additional fees per gigabyte consumed; for more information, refer to the pricing page indicating the various overage costs according to the pack.
- Upgrade your plan: if you have more and more media or if they are frequently accessed, you have the option to upgrade to a higher pack; contact Infomaniak support if your needs exceed current offers, in order to find the best solution to meet your demand.
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