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Understanding VOD/AOD usage
This guide details how Infomaniak's VOD/AOD consumption is calculated.
Calculate consumption
The calculation of your monthly consumption is based on the aggregation of two essential criteria. At the end of each billing period, two elements are automatically taken into account:
- disk space : this includes the amount of data stored in your space, including that in the trash
- bandwidth : this represents the bandwidth consumption over your monthly period (renewed on your due date)
The sum of these two values constitutes the total amount of your consumption for the specified period.
In addition, a time remaining indicator is available to inform you of the number of days remaining until the next due date.
If the allowed quota is exceeded
Several options are available to you:
- Empty the trash : first, it is recommended to check if your trash is full; if you are sure that these files are no longer in use, by emptying it, you can free up valuable space.
- Pay the overage fee : if you believe the overage is temporary, you will need to pay the additional fees per gigabyte consumed; for more information on this, refer to the pricing page indicating the various overage costs according to the package.
- Upgrade your plan : if you have more and more media or if they are heavily viewed, you have the option to upgrade to a higher package.
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