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Premium Support: Technical Account Manager
This guide details the role of the Account Manager and the Technical Account Manager , professionals to whom you can refer if you have subscribed to Premium Support ( Pro Support for one / Enterprise Support for both managers).
IT professionals
The contact details of the manager are mentioned in your Manager .
It is not necessarily this person who will respond directly to your requests for assistance. The manager is more responsible for managing the technical relationship between Infomaniak and yourself.
They will work with you to understand your technical needs, help resolve your issues, coordinate efforts with internal company teams, provide regular updates on project and account status, and propose technical and strategies to help you optimize your use of the products or services offered by Infomaniak.
He will also serve as a point of contact for more complex issues or specific support requests, working with technical support teams or other Infomaniak technical experts to provide solutions.