Discover the technical account manager (Premium Support)

This guide details the role of the Account Manager and the Technical Account Manager, professionals you can refer to if you have subscribed to the Support Premium (Pro Support for one / Support Enterprise for both managers).

IT professionals

The contact details of the responsible person are mentioned on your Manager.

This is not necessarily the person who will directly respond to your support requests. The account manager is more responsible for managing the technical relationship between Infomaniak and yourself.

He will work with you to understand your technical needs, help resolve your issues, coordinate efforts with the company's internal teams, provide regular updates on the status of projects and accounts, and suggest technical solutions and strategies to help you optimize your use of Infomaniak's products or services.

He will also serve as the point of contact for more complex issues or specific support requests, working with technical support teams or other Infomaniak technical experts to provide solutions.

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