Splitting Reservations

This guide explains how to split reservations with multiple tickets on your Infomaniak ticketing system. This allows you to validate part of a reservation, in cases where the reservation might include multiple tickets, but only a part needs to be validated at the counter.

Prerequisites

This operation requires that an order is currently in payment on the spot mode. For more information about this payment mode and how to activate it, please refer to this guide.

Splitting from the web counter

1. Log in to your Infomaniak space.
2. Go to the Ticket office .
3. Click on Counter in the left menu.
4. Find the reservation from the search field at the top of the page. You can find the order by using the order number or any other element related to the order.
   
   
5. The reservation is displayed on the right column. If it's a reservation, you can click on the arrow next to the Validate button and Split the reservation.
   
   
6. The next screen allows you to choose the tickets to validate.
   
   
7. Simply proceed with ordering the tickets to validate. It will create a new order, and the old order will only contain the tickets not selected during the splitting.
   
   

Splitting from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web counter.

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to split.
3. Click on the Tickets tab of the order.
   
   
4. Select the tickets to validate and click Separate.
   
   
5. Continue the order to validate it.
   
   
6. The new order appears as validated, and the initial order shows the remaining tickets.