Creating and setting up a pass

This guide explains how to create a pass on your Infomaniak Ticketing online ticketing tool.

Create a pass

1. Log in to your Infomaniak space
2. Go to the Ticket Office 
3. From the left menu, under Programming , click on Pass
4. Click on add a pass
   
   
   
   

Step one: Configure pass type

Pass name and description

This part allows you to define the name of the pass as well as a description of the pass. It is advisable to put a sufficiently short name in the  Name part of the pass on the ticket which will be printed on the pass directly.

Pass support

You can choose two types of support:

• the PVC card, credit card type, often used for seasonal or annual subscriptions
• the Telephone/Paper format which favors the use of the telephone but also allows the ticket to be printed on an A4 or A6 sheet

If the PVC card is chosen, you will need to pay attention to the size of the text used for the  Name displayed on the ticket which will be included here and which will be limited to 35 characters.

You must also choose the withdrawal method that will be made available to the customer.

If the Phone/Paper format is chosen, the visitor will receive their pass in digital format in an email. He will be able to download his pass in PDF format from the link included in the email.

The appearance of the pass can be configured once the pass is created in the Pass Appearance configuration menu

Scan

The two options present here allow you to define the parameters used for pass control

Personalized barcodes: Passes will have random barcodes when created, but the organizer will be able to modify them freely from the management of each pass

Icon: represents the icon that will be displayed when checking the pass

Rate

Period of validity

The validity period will be used if we want to ensure that this pass will only be available for a limited period. For example, it is possible to configure a ticket pack that will only be usable during the winter season, for a seasonal promotion for example.

Please note that if a pass is outside the validity period, it will be possible to purchase it, but cannot be used or accessed to add tickets to it.

Pass type

• Automatic : the pass will not be customizable by the customer: it will automatically take the tickets which will be defined by the organizer.
  
  
• Personalized : This pass allows the customer to choose events and dates from the choices offered. It is therefore necessary to decide on the limitations of the pass: 
  
  
  • Only one event to choose from: The customer can only choose one event, but depending on the ticket limit, can choose one or more for the chosen event. Please note: When a customer buys a card, the system will count the number of places entered in this field on all events linked to the pass. These places will be “reserved” for this pass. When the customer passes through the scanners, the system will free up places for all other events.
  • Maximum ticket: The number of tickets that can be associated with the pass
  • Minimum ticket: If we define a minimum of 0, the customer will be able to purchase an empty pass, and choose their seats later. Any number other than 0 will force the customer to choose tickets when purchasing the pass.
  • Limit of one event per day: the pass has a limit of one event per day. The customer will not be able to order more than one ticket per day for this pass.
  • All places on the same day: allows you to choose a date, and then choose the events for that date.
  • Limitation of one representation per event: Allows you to define whether the client can participate several times in an event (in the case of multi-dates). If activated, the customer will only be able to take one ticket per event of the “same name” (or “same representation”) for this pass. Please note : the spelling of the event name must be identical
  • Minimum number of different events/pass: The customer must take as many tickets for different shows as are available on the pass. It will be used to prevent the visitor from taking all their tickets for a single show.
• Fixed numbered seat  : if the event takes place in a venue with a seating chart, this type of pass allows the customer to choose the pass with a numbered seat on the seating chart. This place will remain unchanged for all events associated with the pass taking place in this same location.

Example configurations 

• All-inclusive season pass
• Multi-day pack (2-day pass, weekend pass)
• Pack of several events to choose from

Next steps

Once the pass has been created, you must now assign the associated events to them, and configure the other options:

• Associate events
• Configure pass appearance
• Request subscriber information

Learn more 

• Getting Started Guide: Ticketing
• Adding missing tickets to an automatic pass