Manage a kChat channel

This guide details the use and management of channels in kChat.

Preamble

• A kChat channel is a communication space dedicated to a project, theme or team in which members can exchange documents, write live and organize video conferences.
• Private channels (and public channels, as well as guests) are limited in number according to the offer kSuite acquired; read the comparative table on the sales page for more information.

General Canal

Each organization on kChat automatically has a channel General in which all users are automatically invited.

You can use this channel to share information about your entire organization, such as business outings or good motivational news.

You can of course start a new Conversation thread inside the channel General.

Additional channel

To add a new discussion channel:

1. Click on the button ‍ located in the left sidebar of the Web app kChat (online service) kchat.infomaniak.com).
2. Click on Create a new channel:
   

Information on a channel

When you create a new channel, you can choose:

 

A. his name

It will be editable later.

B. its URL

By default it takes the name of the channel but you can edit it using tiny letters, numbers, dots, dashes and underscores - which can then also be modified.

C. its status Privé or Public

It will then be editable (read below).

D. its description

The description specifies how this channel should be used. This text appears in the channel list in the "More..." menu and gives users an indication of whether to join the channel or not.

Once the channel is created, you can still define:

E. a header

Differences between channels Privé and Public

Channels publics increase transparency. All users can see and reach a public channel, making sure that everyone involved in a project, theme or team has access to the same information.

Channels privés allow you to restrict sensitive content to users of your choice. Only an existing member can invite another user into a private channel. There are also differences in archiving/deletion management (see below).

Convert a public channel to a private channel

To transform a public channel into a private channel:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the Public channel in the left side menu.
2. Then click on the chevron ‍ on the title of the channel at the top of the discussion.
3. Choose Convert:
   

The history and membership of the members are kept; publicly shared files remain accessible to anyone with the link; the change is Permanent and cannot be cancelled.

And the other way around?

The reverse ( changing a private channel into a public channel) is also possible but only one admin user kChat can do so; the message history and members already having access to the channel will be kept; the channel will become accessible to all users of other public channels of the Organization except those external users who will have to be invited manually.

To perform conversion from managing kChat on the Manager:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on drop-down menuto display private channels.
3. Click on the action menu 的located to the right of the element concerned.
4. Click on Convert to public channel:
   

Exit a channel

Apart from the main channel entitled General you can leave a channel at any time:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the appropriate Public channel in the left side menu.
2. Then click on the chevron ‍ on the title of the channel at the top of the discussion.
3. Click on Exit Channel:
   

If you leave a private channel you will no longer find it in the search but only via its URL if you have it or by being invited by a member of the channel.

If you leave a public channel, you leave it immediately but can join it when you wish simply by finding it with its name (2) in the search (1), including if it has been archived:

 

Archive/Remove Channel

Apart from the main channel entitled General you can archive a channel at any time which prevents any new message and will no longer count it in the quota of your available channels. The operation has been feasible since Manager or directly on the kChat interface:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the channel in the left side menu.
2. Then click on the chevron ‍ on the title of the channel at the top of the discussion.
3. Click on Archive channel:
   

If you create a channel and then you archive it you can join it when you want it simply by finding it with its name (2) in the search (1):

You can then unarchive it:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the channel in the left side menu.
2. Then click on the chevron ‍ on the title of the channel at the top of the discussion.
3. Click on Unarchiving the channel:
   

or close it to not see it again on your interface:

You can also delete a channel and in this case all associated data will be permanently deleted:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the element concerned.
3. Click on Remove
   
    

Put as a favourite

To put any channel as a favorite:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the icon star located at the top of a canal.
2. A new menu Favourites will appear in the left sidebar grouping all the items you have put as a favourite (valid for your user only):
   

Putting a channel in a deafened state

You can hide the notifications of a channel:

1. From the Web app kChat (online service) kchat.infomaniak.com), click on the action menu to the right of the channel concerned (in the left sidebar).
2. Choose Deaf:
   
   
   
    

Organize by categories

Clicking on the button + located in the left sidebar of kChat, you can add one or more categories allowing you to place elements (channel, contact, etc.) within them. Then slide the desired channel to the created category (valid for your user only):

User-to-user discussion channel

Personal messages are direct conversations between two or more people that take place in outside channels.

Each user of an Organization may freely create personal messages whose content will be visible only to the persons concerned: