Ticketing: Export information from customers and participants

This guide explains how to export the information of the customers and participants of the events (in the context of the ticketing system Infomaniak).

Preamble

• Exports consist of offering you a file for download in format CSV grouping the collected information; in some cases, such as the one shown first below, the type of field separator may be modified (semicolon e.g.).
• For any information concerning the protection of personal data, please read this other guide.

Retrieving customer information

The customers are the persons who provided information by placing the order from your online ticket office:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Sales in the left side menu.
4. Click on Clients in the left side menu.
5. Click on Export customers
   
6. Choose the criteria for export:
   

Retrieving information from participants

Participants' information can be retrieved at two locations:

1. at the level of form per tariffThis allows you to retrieve an Excel file with all the responses of the participants regardless of the date.
2. at the level of event, date or specific session: this one will recover all the forms used for the event or the chosen date.

For a form

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Parameters in the left side menu.
4. Click on Forms in the left side menu.
5. Select the fomular to export.
6. Click on Export:
   ‍‍

For a specific date

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Choose the event for which to export the information. In the case of a multidate event, select the desired date
6. At the bottom of the page, click on the link Export Tariff Form Data in order to recover a file in format csv: