Ticketing: Manage automatic e-mails

This guide explains how to set up automatic e-mails to visitors who have ordered a ticket (as part of the ticketing system Infomaniak).

Preamble

• This allows to send a reminder email to your customers 2 days or more before the event with ticket information, address and schedule of the event.

Enable and preview automatic mail

Prerequisites

• You'll have to create an event in order to access the visual options of mobile tickets.
• The image at the top of the mail will take over the logo of your ticket office to set up in Parameters and Ticketing parameters.

Next:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Tools Marketing in the left side menu.
4. Click on Automatic e-mails in the left side menu.
5. Click on the button for Create an automatic e-mail:
   
6. Configure the cases in which to send your automatic messages (several configuration pages).

You can also edit, preview, enable/ disable or remove a message already written, even if it is not active at the moment. Click on the action menu to the right of the item: