This guide explains how to set up automatic email sends to visitors who have ordered a ticket (as part of the ticketing system Infomaniak).

Preamble

• This allows you to send a reminder email to your customers 2 days or more before the event with ticket information, the address, and the event schedule.

Enable and preview the automatic email

Prerequisites

• You will need to create an event to access the mobile ticket visual options.
• The image at the top of the email will display the logo of your ticketing system, which can be configured in Settings and Ticketing Settings.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Tools Marketing in the left sidebar.
4. Click on Automatic Emails in the left sidebar.
5. Click the button to Create an automatic email:
   
6. Configure the cases in which to send your automatic messages (several configuration pages).

You can also edit, preview, enable/disable or remove a message already written, even if it is not currently active. Click on the action menu ⋮ located to the right of the relevant item: