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Ticketing: refund orders ticketing
This guide explains how to make refunds when ordering cancellations (as part of the ticketing system Infomaniak).
Infomaniak does not handle refunds
âš Infomaniak makes no repayments of final customers, as the terms of repayments, whether total or partial, in vouchers, or by exchange, are defined by the organizers of the events
Infomaniak has no decision-making power with respect to cancellations, refunds or exchange of tickets. You can set up methods for the exchange of banknotes either on the Window or allow your customers to do from online ticketing.
Depending on the method of reimbursement you wish to make, you will need to request the necessary information from customers who request it. You can also ask customers to inform them when ordering If you wish.
Cancellation of banknotes
Be aware of this other guide about ticket cancellations on the ticket office for the different cancellation methods being available to you.
Reverses Infomaniak
Infomaniak returns the funds at the beginning of each month.
Read more
- Start Guide : Ticket
- Exchange a ticket from the ticket counter
- Enable exchange mode for your customers
- Cancellation insurance