Refunds of orders

This guide explains how to perform refunds when orders are cancelled via the Infomaniak ticketing service.

Infomaniak does not handle refunds

Infomaniak makes no refunds to end customers as the refund conditions, either total or partial, are defined by the events organisers

Infomaniak has no decision-making power with regard to cancellations, refunds, or ticket exchanges. You can implement ticket exchange methods either via the ticket office or by allowing your customers to access the process via the online ticketing service

Depending on the refund method you wish to apply, you will need to obtain the necessary information from the customers making the request. You can also ask the customers to enter this information when placing their order if you so desire.

¨Please consult guide for ticket cancellations on the ticketing service for the different cancellation methods available to you.

Infomaniak transfers the money at the beginning of every month. Consult the relevant guide for more details

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