Manage the visual and the ticket information

This guide explains how to configure the information and images that will appear on the tickets your event visitors will receive (as part of the Infomaniak ticketing system).

Managing Ticket Visuals

Prerequisites

• Create an event to access the mobile ticket visuals options. 

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the relevant event.
3. Click on Ticketing Portal in the left-hand side menu.
4. Click on Ticket Visual.

Customizing Basic Information

The following information will be retrieved from the event settings and the data provided by the customer:

• Designation: the name of the event. This option cannot be disabled, but the text can be modified in the event’s Ticket Template option.
• The event date
• The event time
• The door opening time if set in the event
• The event address
• The name and surname of the customer and/or reseller if provided
• The reservation number
• The ticket number (for pre-printed tickets)
• The company name if provided

Default Image Size

The minimum image size is 1138x524 px, but the recommended size is 1307x605 px (+ ratio 9:4.17).

Editing Ticket Visuals

Print@Home Tickets 

These tickets are intended to be printed directly by customers with a regular printer. To modify the ticket content:

• Top image: the background image of the ticket can be modified here. It’s important to note that the text may not be readable if the image has contrasts that prevent the letters from being distinguishable.
• Text in the middle of the ticket: it is possible to modify the text in the middle of the ticket. If the text overflows onto the image at the bottom of the page, it will not be displayed.
• Bottom image: this will by default contain the terms and conditions of sale, but it can be replaced with a custom image.
  

Other Formats

Other formats are intended to be used by the organizer, and therefore cannot be sent to clients automatically by email:

• Show Format: For printing with a thermal printer (available for rent).
  
• Pre-printed Format: It is possible to configure tickets to be printed by the organizer with a regular printer on A4 sheets. 
  
• Cinema Format: The format used in cinemas for printing with a thermal printer (available for rent).
  

Save and Use Templates

It is possible, and recommended, to save the ticket visual as a new template. The save button is located at the bottom of the ticket visual customization page:

You can then select it to work on it again, or set it as the default ticket: