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Manage the visual and the ticket information
This guide explains how to configure the tickets that visitors to your events on Infomaniak Ticketing will receive. It is possible to configure the information and images which will appear on the tickets.
Access the ticket visuals menu
- Log in to your Infomaniak space
- Go to the
Ticketing service
- In the left-hand menu, under Boutique / Go live, click on Ticket visual
Customisation of basic information
The following ticket information will be recovered in the event settings and the information entered by the customer:
- Designation: the name of the event. This option cannot be disabled, but the text can be modified with regard to the event in the Ticket template option of the event concerned
- The event date
- The event time
- The door opening time if defined in the event
- The event address
- The name and first name of the customer and/or the reseller, if these are indicated
- The booking number
- The ticket number (for pre-printed tickets)
- The name of the company if this is indicated
Modify the tickets visual
print@home tickets
These tickets are intended to be printed directly by the customers with a conventional printer. To modify the content of the ticket:
- Top image: the background image on the ticket can be modified here. It should be noted that the text might not be legible if the the image includes contrasts making it difficult to distinguish the letters.
- Text in the centre of the ticket: it is possible to modify the text in the middle of the ticket. If the text runs onto the image at the bottom of the page, the latter cannot be displayed
- Bottom image: this will contain the general terms and conditions as standard, but can be replaced by a customised image.
Other formats
The other formats are intended to be used by the organiser, and therefore cannot be sent to the customers automatically by email.
- Show format: For printing with a thermal printer (available for rental - INSERT LINK)
- Pre-printed format: it is possible to configure ticket which will be printed by the organiser using a conventional printer on A4 paper.
- Cinema format: the format used at the cinema to print with a thermal printer
Backup and use the templates
It is possible, and recommended, to backup the tickets visual as a new template. The backup button is located at the bottom of the ticket visual customisation page
It will then be possible to select it to revise it or define it as the default ticket.