Create an absence message template for your mail

This guide explains how to create a model for automatic message tool in case of absence for all your email on the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of a model of answering machine, the creator of the chosen model the text to be sent when a new sender contacts an address to which the model has been applied.
• You can also hide a template so that it is no longer used.

Create an answering model

To create a template:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global Configuration in the left side menu.
4. Click on the tab Answerer.
5. Click on‍  Add an answering machine template:‍
   
6. Fill in the fields and press Add the answering machine template:
   
   • If option Make visible is enabled (during creation or possible choice also after), created answering machine templates will be suggested to users of email addresses.

Enable a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the boxes to select one or more e-mail addresses in the table that appears.
4. Depending on the size of the screen first click on the action menu ⋮ or directly on Apply an answering machine model.
5. Select the model of your choice.
   • Only models made visible are available during activation.
6. Click on the button Enable: