Partnership: Managing Infomaniak Billing

This guide explains the differences between the two types of possible payment methods within a partnership (with full access granted to the Partner).

Indeed, in the context of adding a Partner for the management of your products, if you grant full rights, you will need to decide whether to also entrust them with the entire billing part.

Payment methods ...

... of the client

In this case:

• The Client manages the billing and settles the orders and renewals made by the Partner
• The Partner:
  • Pays the public price and will receive income (cashback) into their account based on the benefits they receive as an Infomaniak reseller
  • Will also receive income (cashback) for any order and renewal made directly by their client
• Invoices will only be accessible within the Client's organization, and the Partner will not have access to them
• Products will be installed directly within the Client's organization

... of the partner

In this case:

• The Partner
  • Manages the billing and settles the orders and renewals made for their client
  • Directly benefits from reseller discounts when ordering and renewing on behalf of their client
  • Will also receive income (cashback) for any order and renewal made directly by their client
• Invoices will only be available within the Partner's organization, and the Client will not have access to them
• Products will be installed directly within the Client's organization

Modify the payment method

In the context of granting full access to a Partner, the Client can change the type of payment method used within the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Partner in the left sidebar menu
3. Click on the name of the relevant Partner directly
   
   
4. Click on the pencil icon at the top of the page (in the Payment section)
   
5. Modify and verify the desired information

The Partner will receive a notification of the change via email.

Also read this guide (click here).