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Partnership: Infomaniak Billing Management
This guide explains the differences between the two types of payment methods possible within a partnership ( with full access granted to the partner).
Indeed, in the context of adding a Partner for managing your products, if you grant all rights, you will need to decide whether to also entrust them with the entire billing part.
Payment methods ...
... for the client
In this case:
- The Client manages the invoicing and pays for the orders and renewals made by the Partner
- The Partner:
- Pays the public price and will receive an income (cashback) in their account based on the benefits they receive as an Infomaniak reseller
- Also receives an income (rebate) for any order and renewal made directly by their client
- The invoices will only be accessible within the Client's organization, and the Partner will not have access to them.
- The products will be installed directly within the client's organization
... of the partner
In this case:
- The partner
- Manages the invoicing and settles the orders and renewals made for their client
- Directly benefits from reseller discounts when ordering and renewing on behalf of their client
- Also receives revenue (reimbursement) for any order and any renewal made directly by their client
- Invoices will only be available within the Partner's organization, and the Client will not have access to them.
- The products will be installed directly within the client's organization
Change the payment method
In the context of granting full access to a partner, the Client can change the payment method used in the partnership at any time:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Partner in the left sidebar menu
- Click on the name of the relevant partner:
- Click on the pencil icon at the top of the page to the right of Payment:
- Modify and check the desired information
The Partner will receive a notification of the change by email.
Also, refer to this other guide.
Link to this FAQ: