Promotional codes

This guide explains how to create and manage promotional codes.

Create a promotional offer

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticket Office 
3. From the left menu under Programming click on  Promotional offers
4. Click on Get started

Promotional offer setting

1. Set a name for the promotional offer. This name will be visible to the customer when using the promotional code
2. Select the type of reduction. It is possible to put a percentage on the basket, a fixed amount per ticket/pass, or a fixed amount on the basket total.
3. Define the currency and price of the discount or discount percentage to apply
4. It is possible to define 3 additional options
   • The maximum number of tickets that can benefit from this offer. Once this quota is reached, no promotional code can be validated. Useful if you want to give a large number of codes, but only the first X people to arrive will be able to take advantage of the offer. Please note that orders in progress will count towards the quota unless the order is canceled en route.
   • The maximum number of tickets per order. If the order has more than this number, an error message will indicate that the code cannot be used because the maximum number has been exceeded.
   • The validity period. It defines when this offer can be used
     
     
     

Configuring promotional offer limitations

Steps 2 and 3 allow you to define the events, subscriptions, and customers who can benefit from this promotional offer.

• Limit to events: Limit to events, certain areas, or even certain prices. It is also possible to set maximum quotas and limits per order per item.
• Limit to passes/subscriptions: Limit this offer for a particular pass
• Limit to customers: Limit to customers who have already ordered on the ticket office and who are therefore already present on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually chosen customer list

Add codes

Once the offer has been created, you must now create the codes that customers can use when ordering.

1. Click on the blue Add codes  button at the bottom of the page
2. Choose code type 
   • Custom: Allows you to set a code manually, as well as the maximum number of uses. It is thus possible to generate codes with words that can be easy to memorize or broadcast on different media, even personalized for certain people.
   • Random: Generates a number to be defined with a unique code randomly. Useful if the code itself is of little importance
3. Once the codes have been generated, it is possible to download a CSV file of all the codes by clicking on the icon
4. The different options also allow you to manage the different promotional code limitation conditions.
   

Learn more 

• Getting started guide: Ticketing
• Automatic promotional offer