Partnership: add a Client to access their products

This guide explains how to add a Client as part of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner organization are allowed to add Clients.

Add a "Managed" Client

To add a Client as part of your Partner activity:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Reseller Space in the left sidebar menu.
3. Click on Managed Clients in the left sidebar menu.
4. Click the blue "Add a client" button at the top right
   
5. Follow the procedure to complete.

The client will receive an email requesting various accesses and will have the option to decide whether to grant different access rights than those requested by the Partner.

Once the invitation is accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and products

... as the legal representative or Partner administrator

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Reseller Space in the left sidebar menu.
3. Click on Managed Clients in the left sidebar menu.
4. Click the icon to the right of the relevant Client in the displayed table to access their Manager.
5. Click the action menu ⋮ to the right of the relevant Client in the displayed table to access more options (such as exporting data to a CSV file (format .csv), for example)
   

… as a collaborator of the Partner organization

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the chevron ‍ at the top left of your left sidebar menu.
3. Click on the Clients  tab.
4. Click on the relevant Client in the displayed menu to access their Manager