Partnership: What is a client?

This guide helps you understand what a client is in the context of Infomaniak's Partner Program.

Definition

A client is an individual or entity that has chosen Infomaniak as their hosting provider to purchase and manage products. If you don't have any products with Infomaniak yet, during the ordering process, you will be prompted to create an account.

The client can add a partner who is part of Infomaniak's Partner Program and grant them full or limited access rights to their account and products. The Partner will be responsible for handling support requests for the products they manage.