Ticket exchange via the ticket office

This guide explains how to perform ticket exchanges via the ticket office of your ticketing service. This function makes it possible to choose new tickets while cancelling current tickets.

This operation is only possible for individual tickets. For passes, a ticket must be cancelled then added via the passes menu

Requirements: enable exchange mode

Access the Sales and Payment methods menus
In the list of payment methods, enable Exchange mode
Go to the ticket office
Via the ticket office, select the new ticket(s).They will be added to the basket on the right of the screen
Once all the new tickets have been selected, select the Exchange payment method
In the new window, find the order or ticket number
Select the tickets to cancel and confirm
Enter the customer’s information and send the order confirmation to the customer, or print the ticket

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