Getting Started Guide: your online ticketing solution

Thank you for choosing the Infomaniak ticketing service, which allows you to manage every aspect of your online ticketing: event management, online ticketing setup, ticket control, and tracking of your sales and customers. These guides allow you to quickly use the essential functions.

Setting up and managing ticketing

• Set up your ticketing
• Create and manage an event
• Create events with multiple performances
• Assign a seating plan to an event
• How to use the passes
• Manage promotional offers
• Create gift vouchers
• Manage payment methods
• Create registration forms for customers

Online ticketing, marketing

• Manage online ticket shops ^NEW
• Automatic email sending 2 days before the event
• List an event on leprogramme.ch
• Connecting the ticketing service to Zapier
• Ticketing API

Advanced event and pass management

• Management of fare zones

Ticket sales and control

Direct sales and sales through resellers

• Direct sale from the ticket office
• Grant access to resellers who can sell directly from the ticket booth
• Import tickets from third-party resellers

Sales and control equipment

• Order the sales and control equipment
• Available ticket formats
• Setting up and using sales packs: show and cinema tickets
• Setting up and using the printer for passes
• Scan tickets - Android device
• Scan tickets with our scanners

Customer request management

• The customer cannot pay with their credit card: verification to be carried out
• Exchange tickets from the ticket office
• Enable ticket exchange at the ticket office for visitors
• Customer refunds
• Cancellation insurance
• Cancel orders or tickets

Tracking sales and customers

• View sales reports
• Understand the commissions Infomaniak