Quick Start Guide: Ticketing your online ticketing solution

Thank you for choosing the Infomaniak ticketing service, which allows you to manage all aspects of your online ticketing: event management, ticket creation, ticket control, and tracking of your sales and customers. These guides will help you quickly use the essential functions.

Setting up and managing ticketing

• Create your ticketing
• Create and manage an event
• Create events with multiple performances
• Assign a seating plan to an event
• How to use passes
• Manage promotional offers
• Create gift vouchers
• Manage payment methods
• Create registration forms for customers

Ticketing launch, marketing

• Manage online ticket shops ^NEW
• Automatic email sending 2 days before the event
• List an event on leprogramme.ch
• Connect ticketing to Zapier
• Ticketing API

Advanced event and pass management

• Manage price zones

Ticket sales and control

Direct sales and reseller sales

• Direct sales at the counter
• Give access to resellers selling directly from the counter
• Import reseller tickets

Sales and control equipment

• Order sales and control equipment
• Available ticket formats
• Setup and use of sales packs: event and cinema tickets
• Setup and use of the pass printer
• Scan tickets - Android device
• Scan tickets with our scanners

Managing customer requests

• Customer unable to pay with credit card: Check to be made
• Exchange tickets at the counter
• Enable ticket exchange for visitors on the ticket page
• Refund customers
• Cancellation insurance
• Cancel orders or tickets

Tracking sales and customers

• View sales reports
• Understand Infomaniak's commissions