Configure Banknote Control Tools

This guide explains how to use scanners to control your event's tickets (as part of the ticketing system Infomaniak).

Configure Control Tools

To activate your control tools on your ticket office:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage to the right of the part Control tools :
   
3. Choose the ticket office concerned by your check-in session.
4. Click on the button Confirm:
   
5. Choose one of the control methods:
   
   1. Mobile App Infomaniak Etickets scan (app for iOS/Android smartphone or tablet).
   2. Renting a barcode reader/QR code.
   3. Paper printing (not recommended for more than tens of customers).

Use scanner

Prerequisites for material

• Connect the power supply to the base, and put the scanners on to load them.
• Scanners are configured to automatically connect to the Infomaniak network generated by terminals Wifi and 4G
  • If no connection is detected, check the connection in the menu Adjustments of the aircraft.

To this end:

1. Connect to the mobile app using one of the following methods:
   • E-mail address and password the Infomaniak user account having access to the ticket office.
   • Organization code (see point 2 above).
   • Code generated in the menu Profile management (or click on the action menu ⋮ located to the right of the relevant profile to display a QR code replacing the code):
     
2. Select the dates at the top if necessary to display the right events.
3. Select one or more events to scan (long pressure on each for multiselection).
4. Point the camera to the QR code of the ticket to perform the scan.
5. The scanner will indicate whether or not the ticket is valid:
   • Be aware of this other guide about the customization of the display during the scan.
   • The different options of the scanner can be found in the menu at the top left.

Manage app settings

On the main page

• Quick cancellation of tickets
  • Allows you to scan the pre-printed tickets (your unsold tickets) in order to get them back on sale quickly without having to check the orders in the Manager Infomaniak.
• Scan Mode
  • Normal - Classic scan, ticket is allowed only once to enter.
  • Input / Output - Validates tickets in either mode to allow participants to enter and exit.
  • Multiple Entries - Validates and allows entry several times, ticket never refused (unless it is a bad date).
• Laser Mode
  • Bluebird - to make the application compatible with Bluebird devices.
  • Zebra - to make the application compatible with Zebra devices.

On the event page

• Searching for an order
  • Allows you to find an order with the visitor's name or order number.
• Flash
  • Allows to activate the flash on the device.
• Scan by zone
  • Allows you to limit the tickets allocated to the selected areas.