Exchanging tickets using the online ticketing service: for visitors

This guide explains how to exchange a ticket via Infomaniak’s Ticketing tool. If you have the wrong date or tickets, this operation will allow you to make an exchange and order new tickets using the Ticketing service

Enter the tickets to be exchanged

1. Go to the organiser’s ticketing service, as if ordering tickets
2. Scroll to the bottom of the page and click on the button Ticket exchange
   
   
   
   
3. In the new window, enter the email address used when booking, and the number(s) of your tickets and click on Validate
   
   
4. Click on Exchange more tickets or Order tickets to proceed to the next step

Order the new tickets

1. Proceed as you would for a normal ticket order, choosing the new event and date, and the number of tickets to be ordered.
2. When the basket is validated, the exchanged tickets will be shown as credits at the top of the page.
   
   
   
3. Complete the order, and if necessary, pay the balance of the basket