Exchange payment method

This guide explains how to set up the Exchange payment method via Infomaniak’s Ticketing tool. This payment method will allow your customers to exchange the tickets they have for new tickets.

Enable the payment method under Ticketing

• Log in to your Infomaniak space (manager.infomaniak.com)
• Go to Box office and select the box office concerned
• From the left-hand menu under Sales click on Payment methods
  
  
  
  
  
  
• Activate Exchange
  
  
  
  
• Check the Client box to activate this option for online ticketing customers. They will then be able to make exchanges directly from your online ticketing service.
• Define the number of days before the event from which the customer will not be able to exchange tickets. This value prevents customers from exchanging tickets on the online ticketing service at a date too close to the event.
• Then specify the fees linked to this operation that the customer will have to pay to exchange the tickets
  
  
  

Once the option has been enabled, your customers will find the option to exchange the tickets at the bottom of the box office page.

Find out more

• Ticketing: how to exchange tickets using the online ticketing service for visitors