Display the logs of an email address

This guide explains how to view the activity logs of email addresses contained within an Infomaniak Mail Service.

Preliminary

• the logs of your email addresses are available for free for the last 20 days
• viewing logs for a longer period is paid and you will need to contact Infomaniak support

View logs from Infomaniak Mail

Prerequisites

• have valid access to Infomaniak Mail where the email address is linked
• have a user account with a Administrator or Legal Representative role within the Organization managing the Mail Service
• have permission to view the logs: if you were invited to Mail to manage your address, it is possible that the manager of the Mail Service has removed this right from their admin account

Next, to access the logs from Mail:

1. log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface
3. check or select the relevant email address in the dropdown menu
4. click on General below
5. click on View logs 
   
6. choose to view the logs of sent or received emails, and set the date and time
7. click on Search

View logs from Mail Service

To access the Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu for example)
3. choose Mail Service (collaborative tools universe)
4. click on the name of the relevant object in the table that appears
5. click on the relevant email address in the table that appears
   
6. click on Logs in the left sidebar menu
7. from the dropdown menu, select an email address (by default the first address in the package is selected)
8. choose to view the logs of sent or received emails, and set the date and time
   
9. click on Search

Result of the logs

The logs of sent and received emails will be displayed in the form of a table.

Hover your mouse over the potential ⓘ icon in the Status column to display more information if necessary: