Show the logs of an email address

This guide explains how consult the activity logs of the email addresses contained within a Mail Service Infomaniak.

Preamble

• The logs of your email addresses are available free of charge on the period of the last 20 days.
• The consultation of logs over a longer period of time is paid:
  • contact Infomaniak support.

View logs from the Mail Infomaniak Web app

Prerequisites

• Have valid access toto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• To be Administrator or Legally responsible‍within the organisation that manages the Mail Service.
• Having permission to consult the logs: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account

Then to access logs from Mail:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on General below.
5. Click on View logs:
   
6. Choose to check the logs of emails sent or received, and set the date and time.
7. Click on Search.

View logs from Service Mail

To access the Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears
   
4. Click on Logs in the left side menu.
5. From the drop-down menu, select an email address (by default, the first address of the pack is selected).
6. Choose to check the logs of emails sent or received, and set the date and time:
   
7. Click on Search.

Result of logs

The shipping and receiving e-mail logs will be presented in the form of a table.

Pass your mouse over the possible icon ⓘ of the column Status to display more information if necessary: