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Modify the existing Swiss Backup offer
This guide explains how to modify an Swiss Backup offer, the backup solution in an independent Swiss cloud.
Modify the Swiss Backup Offer
To access the modification of the Swiss Backup offer:
- Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
- Select Swiss Backup (universe Cloud Computing)
- Click on the name of the relevant object in the displayed table
- Click on the action menu â‹® to the right of the Swiss Backup space name
- Click on Modify Offer:
- Adjust the offer according to your needs by modifying:
- storage space
- number of devices
- number of virtual machines via Acronis
- number of Linux / Windows servers via Acronis
etc.
- Click on Next and proceed to payment
You can also manage the offer directly on the product dashboard:
Examples of Offer Modifications
The user initially wanted to:
- back up with Acronis an iOS / Android mobile device
- + have a free Cloud-type backup for backing up via SFTP or similar.
Since then, the user prefers to:
- back up 2 devices via Acronis (still the mobile device but also a Windows computer) without keeping a free backup
Here's how the quota modifications work:
Only paying for the contents of the cart would be left for the offer modification to apply.
Attention:
In order to change the offer by removing a type of device that you no longer need, the device in question must no longer be registered on Acronis (and therefore the quota mentioned on the offer modification page should be 0 /1.
The case below requires prior deletion of the ongoing backup (website backup in this example) from your Acronis dashboard.
Indeed, if the goal is to completely modify the offer (to switch to a single backup of a Windows computer, for example) and the website backup is no longer necessary, you will not be able to complete the order due to the message "The number of selected licenses is less than the current usage of your product" that appears when you try to set the quantity of the type of backup you no longer need to zero:
So in this case:
- Login to the Acronis dashboard with the credentials of the backup location (help)
- Delete the relevant device from the Devices menu
- Wait for about ten minutes for the quotas to update
The quota of your current devices, visible on the Infomaniak Manager, must go to 0. Only then will it be possible to modify the offer according to your wishes, without encountering any blocking errors.