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Modify an existing Swiss Backup offer
This guide explains how to modify a Swiss Backup offer, an independent Swiss cloud backup solution.
Modify the Swiss Backup offer
To access the modification of the Swiss Backup offer:
- Click here to access your product management on the Infomaniak Manager (need help?).
- Click on the action menu â‹® to the right of the Swiss Backup space name.
- Click on Modify the offer:
- Adjust the offer according to your needs by modifying:
- storage space
- the number of devices
- the number of virtual machines via Acronis
- the number of Linux/Windows servers via Acronis
etc.
- Click on Next and proceed to payment.
You can also manage the offer directly on the product dashboard:
Examples of offer modifications
The user initially wanted to…
- … backup with Acronis a mobile device iOS / Android
- + have a free Cloud backup to save via SFTP or similar.
Since then, he would rather…
- … back up 2 devices via Acronis (still the mobile device but also a Windows computer) without keeping a free backup
Here is how the quota modification process works:
All that would remain is to pay for the contents of the cart for the offer modification to take effect.
Warning:
To be able to change the offer by removing a type of device that you no longer need, the device in question must no longer be registered on Acronis (and therefore the quota mentioned on the offer modification page must be 0/1.)
The case below requires that you first delete the current backup (website backup in this example) from your Acronis dashboard.
Indeed, if the goal is to completely change the offer (to switch to a single backup of a Windows computer, for example) and the website backup is no longer necessary, you will not be able to complete the order due to the messageThe number of licenses selected is less than the current usage of your productwhich appears when you try to set to zero the quantity of the backup type you no longer need:
So in this case:
- Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
- Delete the relevant device from the Devices menu.
- Wait about ten minutes for the quotas to update:
The quota of your current devices, visible on the Infomaniak Manager, must go to 0. Only then will it be possible to change the offer according to your wishes, without encountering a blocking error.