Block/authorize email senders

This guide explains how blocking email addresses or entire domains‍ so that you are no longer bothered by specific unwanted mails in your Infomaniak inbox.

You will learn that it is also possible to allow addresses to bypass the spam filter‍ from your Infomaniak mailbox.

Preamble

• In addition to the Antispam filter Infomaniak which eliminates the majority of unwanted mails as it evolves, Infomaniak offers two separate lists that you can complete as you please:
  1. shippers blocked:
     • blocked e-mails and domains are directly treated as spam
  2. shippers authorized (authorized to bypass the anti-spam filter):
     • authorised senders and domains will not be filtered by the spam filter
     • the list of authorised senders is active only on the original recipient of each message; if the message is sent to an address abc@domain.xyz and that it is then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the transaction is conducted.
• A Service Mail administrator can also apply these lists to the entire Mail Service, via the Global Configuration a Service Mail (be aware of this other guide).

Manage the blockages‍ or authorisations‍ from the Web Mail Infomaniak app

Prerequisites

• Having permission to managing security: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

For block‍ or authorize‍ senders from the Mail Infomaniak Web app (online service) mail.infomaniak.com):

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍  Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Security:
   
5. To add a blocked sender, click the button Add Address in the box Locked address:
   
   • To block all email addresses of a domain name, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender, click the button Add Address in the box Approved address:
   ‍

You can also block a sender directly from the received e-mail‍:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the icon ⋮ at the top right of the open message.
4. Choose Blocking the sender‍to add it directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the tab Security.

Manage the blockages‍ or authorisations‍ from Service Mail

For block‍ or authorize‍ senders from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned.
4. Click on the tab Security or from the left side menu on Security:
   
5. To add a blocked sender (blacklist), click the button Add Address in the box Locked address:
   1. To blacklist all email addresses of a domain name, register*@domaine-du-spammeur.com.
   2. To blacklist a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender (whitelist), click the button Add Address in the box Approved address.

Alternative

You can also use mail filters.