Block / authorize Mail senders

This guide explains how to block email addresses or entire domains so that you are no longer bothered by specific unwanted emails in your Infomaniak inbox.

You will also learn that it is possible to allow addresses to bypass the spam filter of your Infomaniak inbox.

Introduction

• In addition to the Infomaniak spam filter that eliminates most unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill at your convenience:
  1. Blocked senders:
     • Emails and blocked domains are directly treated as spam
  2. Authorized senders (allowed to bypass the spam filter):
     • Authorized senders and domains will not be filtered by the spam filter
     • The authorized senders list is only active for the original recipient of each message; if the message is addressed to an email abc@domain.xyz and then redirected to def@domain.xyz, the spam filter and authorized senders list must be configured for the address abc.
• These lists are specific to the email address where the operation is performed.
• A Mail Service administrator can also apply these lists to the entire Mail Service through the Global Configuration of a Mail Service (see this other guide).

Managing blocks or authorizations from the Infomaniak Web Mail app

Prerequisites

• Having valid access to Mail Infomaniak where the email address is attached.
• Having permission to manage security: if you were invited on Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To block or authorize senders from the Infomaniak Web Mail app (online service mail.infomaniak.com):

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Click the Settings icon  at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on Security:
   
5. To add a blocked sender, click on the Add an address button in the Blocked address box:
   
   • To block all email addresses from a domain, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, enter *@*domaine-du-spammeur.com replacing of course “domaine-du-spammeur.com”.
6. To add an authorized sender, click on the Add an address button in the Approved address box:
   

You can also block a sender directly from the received email:

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Select Block sender to add them directly to the blocked addresses list:
   
   
   

If necessary, remove the address by returning to the Security tab.

Managing blocks or authorizations from Mail Service

To block or authorize senders from a Mail Service:

1. Click here to manage your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the relevant email address.
4. Click on the Security tab or from the left sidebar menu on Security:
   
5. To add a blocked sender (blacklist), click on the Add an address button in the Blocked address box:
   1. To block all email addresses from a domain, enter *@domaine-du-spammeur.com.
   2. To block a domain and all its subdomains, enter *@*domaine-du-spammeur.com replacing “domaine-du-spammeur.com”.
6. To add an authorized sender, click on the Add an address button in the Authorized address box: