Payment by invoice

This guide explains how to set up invoicing payment via the Infomaniak Ticketing tool. It's very practical for allowing your customers to pay for their order later.

In case of bank transfer, the payment will go directly to your bank account configured in your ticketing system. This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activating Invoicing Payment

1. Login to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing product and select the relevant ticketing
3. From the left sidebar menu, select Sales then click on Payment Methods
   
   


4. Enable the payment method: Invoicing Payment
   
   

Invoicing Payment Configuration

Payment Information by Invoice

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document.

Customization of Invoicing Payment Method

You can customize the invoice to address it to the client and add a personalized message.

Here is an example of customization with the above parameters:

Payment Method Settings

The following settings allow you to manage the use of this payment method

1. The possibility to choose the availability of this payment method:
    - customer: for online orders by the visitor
    - reseller and administrator: for web and mobile counter
2. The possibility to set a deadline for using this payment method for an order. It will still be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field.
3. Add processing fees to cover the management costs of this payment method.

Payment Deadline

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline using the following two parameters:

1. the number of days before each reminder
2. the number of reminders

By default, the deadline is 30 days after the order. A reminder will automatically be sent 10 days and 20 days after the order date. On the 30th day, the order will be canceled, and an email will be sent to the customer to inform them of the cancellation of their order.

Validating an Order Pending Payment

There are several ways to validate a payment method:

From the Manager:

1. Login to your Infomaniak space 
2. Go to the Ticketing product and select the relevant ticketing
3. From the left sidebar menu, go to Sales, Orders then click on an order pending payment
4. Go to the Transactions tab, hover over the unvalidated invoicing payment and click on the Validate icon
   
   


From the Web Counter

1. Login to the Web Counter
2. Perform a search for orders pending payment by:
   • Order number
   • Customer name

3. Click on the order pending payment
4. Go to the Transaction tab and click on the Validate icon
   
   

From the Mobile Counter

1. Login to the Mobile Counter
2. Perform a search for orders pending payment
3. From the list of payment methods, choose the one to validate and select Confirm
   
   
   
   

Learn More:

• Ticketing: Payment Deadline
• Ticketing: Creating Multi-date Events
• Ticketing: Broadcasting a Streaming Event