Ticketing: manage payment time before order cancellation

This guide explains the operation of the payment deadline before cancelling an order (in the context of the ticketing system Infomaniak).

Prerequisites

• This feature is only available for orders that use the ‘Payment on Invoice' method of payment.
• By default, the deadline is 30 days after the order. A reminder will be automatically sent 10 days and 20 days after the date of the order. On the 30th day, the order will be cancelled, and an email will be sent to the customer to inform him of the cancellation of his order.

Set the delay before canceling the order

When seats at one of your events are purchased with the payment method ‘Payment on Invoice', it is possible to set up a due date rule before the order is automatically cancelled.

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the ticket office concerned by the event.
3. Click Sales in the left side menu.
4. Click Payment Methods in the left side menu.
5. Click on the icon to unroll the parameters of the ‘On Invoice' element:
   
6. Define the duration of availability of this means of payment, the number of days before restarting a payment request from the customer, as well as the number of restarts:
   

Each reminder extends the payment period by as many days as the original time limit. The order is automatically cancelled at the end of the recovery period, which is calculated as follows:

• Number of days before the first recovery + (number of recovery times the number of days before the first recovery).
• In the above example, this gives: 5 + (2x5) = 15 or a cancellation that occurs 15 days after the first recovery.